Existing Customers

Customer Support

Already a Vuyo's member? We're here to help with claims, policy queries, payments and more.

How Can We Help?

Support Categories

Select the type of support you need — most options connect you straight to our team on WhatsApp.

Report a death and start the claims process. We aim to process within 48 hours.

Questions about your cover, benefits, waiting periods or policy status.

Payment methods, missed premiums, debit order changes or premium queries.

Change your personal information, add or remove dependants on your policy.

Help with the Pride Rewards app — registration, login, redeeming benefits.

Any other question or concern — we're always happy to help.

General Enquiry

Fill in your details and we'll get back to you as soon as possible.

Our team is available Mon-Fri 7am-6pm, Sat 8am-2pm, Sun 9am-1pm. For after-hours emergencies, call our 24-hour line.