Help Centre
Frequently Asked Questions
Find answers to common questions about our policies, funeral services, claims and Pride Rewards.
Policy
Funeral Services
Pride Rewards
Claims
Claims
How to Submit a Claim
We've simplified the process to reduce stress during a difficult time.
Notify Us Immediately
Call 011 936 8421 or visit your nearest branch to report the death. Our team will guide you through each step.
Gather Required Documents
You will need the death certificate (BI-1663), the deceased's ID, the policyholder's ID, proof of banking details and a completed claim form.
Submit & We Process
Hand in your documents at any branch or email them to claims@vuyofunerals.co.za. We process claims within 48 hours of receiving complete documentation.
Funeral Arrangements
Our team contacts you to begin arrangements — from mortuary services to cemetery setup, based on your plan benefits.
Admin fee at claim stage: R960 (once-off, non-refundable)
